Open to Opportunities · KSA · UAE · Qatar · Remote

Transforming Businesses
Through Technology,
ERP Innovation &
Digital Leadership

IT Manager with 13+ years delivering Microsoft Dynamics 365 F&O, Azure Cloud migrations, enterprise ERP implementations, and full-scale digital transformation programs across KSA and GCC.

Microsoft Dynamics 365 Azure Cloud ERP Implementation Digital Transformation IT Strategy PMP Certified
UZ
Umair Zafar
IT Manager · ERP Project Manager · PMP
13+
Years Experience
5+
Industries Served
10+
ERP Deployments
200+
Users Trained
Certifications
PMP MB-300 MB-500 Scrum Master DevOps
📍 Al Khobar, KSA
📧 Umair.dth@gmail.com
Microsoft Dynamics 365 Azure Cloud ERP Implementation Digital Transformation IT Infrastructure Power BI IT Governance
13+
Years of IT Leadership
10+
ERP Implementations
~30%
IT Cost Reduction Delivered
200+
Professionals Trained
5
Industries Transformed
3
Microsoft Certifications
About Me

Where Technology Strategy Meets Business Outcomes

I am an IT Manager and ERP Project Manager with 13+ years of hands-on experience leading enterprise technology transformations across Saudi Arabia and the GCC. My specialty is closing the gap between technology potential and business results — through structured execution, stakeholder alignment, and deep Microsoft Dynamics 365 expertise.

Throughout my career, I have led end-to-end Microsoft Dynamics 365 F&O and CRM implementations, migrated enterprise infrastructure to Microsoft Azure, and built digital transformation programs that delivered measurable cost reductions, automation, and real-time business intelligence for organizations in HR services, education, real estate, logistics, transportation, healthcare, and security.

I have managed IT teams of 10+ professionals, overseen multi-subsidiary ERP rollouts for diversified conglomerates, and built custom solutions including Transportation Management Systems and enterprise web portals. My approach combines technical depth with boardroom communication — I speak both the language of engineers and CFOs.

Currently open to IT Manager, ERP Manager, Head of IT, and Digital Transformation leadership roles in KSA, UAE, Qatar, and remote international markets.
Career Journey
24
Apr 2024 – Present
IT Manager
Massadr Human Resource Services · Al Khobar, KSA
22
Nov 2022 – Apr 2024
ERP Project Manager
Alasala Education & Training Co. (AMMAR INTEGRATED) · Riyadh, KSA
13
Apr 2013 – Nov 2022
Deputy IT Director
BATIC Investments CO · Riyadh, KSA
12
Oct 2012 – Apr 2013
ERP Application Manager
Saudi Land & Transport Co. (Mubarrad) · Riyadh, KSA
10
2010 – 2012
Application Support / Web Developer
Saudi Land & Transport Co. (Mubarrad) · Riyadh, KSA
Core Expertise

Enterprise Technology Leadership

From IT strategy to hands-on delivery — capabilities that span the full spectrum of enterprise technology leadership.

⚙️

Microsoft Dynamics 365 F&O

End-to-end implementation expertise across Finance, Operations, Supply Chain, HR, and CRM modules. MB-300 and MB-500 certified.

☁️

Azure Cloud Migration

Architecting and executing enterprise migrations to Microsoft Azure including infrastructure, Active Directory, and hybrid cloud strategies.

🔄

Digital Transformation

Leading full-scale transformation programs — from legacy system replacement to cloud-enabled operations, mobile apps, and BI dashboards.

📊

Business Intelligence & Power BI

Designing real-time KPI dashboards and executive reporting systems using Power BI, Power Apps, and Power Automate.

🏗️

IT Infrastructure Management

Overseeing enterprise infrastructure including servers, networks, firewalls, backup solutions (Veeam, Acronis), and endpoint security.

🎯

ERP Project Management

PMP-certified project leadership for complex multi-entity ERP deployments — scoping, planning, data migration, UAT, go-live, and post-support.

👥

IT Team & Vendor Management

Building and leading multi-disciplinary IT teams of 10+ professionals, managing Microsoft Partner relationships, and SaaS vendor negotiations.

🛡️

IT Governance & Security

Implementing governance frameworks, NCA/PDPL compliance, firewall management (Sophos, Barracuda), and enterprise security protocols.

Professional Experience

13+ Years of IT & ERP Leadership

IT Manager
Massadr Human Resource Services · Al Khobar, KSA
Apr 2024 – Present
  • Spearheaded end-to-end Microsoft Dynamics 365 F&O and CRM implementation on Microsoft Azure, replacing a legacy ERP system and eliminating high-cost maintenance overhead.
  • Architected Azure cloud infrastructure migration, achieving improved system uptime, scalability, and security compliance aligned with NCA standards.
  • Designed and deployed real-time Power BI dashboards and KPI reporting tools, enabling C-suite executives to access critical business intelligence.
  • Automated manual data entry workflows, improving data accuracy and productivity across Finance, Operations, and HR departments.
  • Managed cross-functional IT team and coordinated with 3rd-party vendors, system integrators, and Microsoft implementation partners.
  • Defined and executed company-wide IT strategy covering hardware lifecycle, software governance, network infrastructure, and enterprise application roadmap.
🏆 ~30% reduction in IT operational costs
ERP Project Manager
Alasala Education & Training Co. (AMMAR INTEGRATED Group) · Riyadh, KSA
Nov 2022 – Apr 2024
  • Led group-level Microsoft Dynamics 365 Finance & Operations implementation across multiple legal entities in education, real estate, and export-import sectors.
  • Coordinated 15+ stakeholders across 4 business divisions to ensure alignment and successful adoption.
  • Executed full-cycle data migration, system configuration, UAT, and go-live support — achieving smooth transitions with minimal business disruption.
  • Delivered structured end-user training programs with role-based curriculum, resulting in accelerated ERP adoption.
  • Implemented change management framework ensuring user acceptance and minimizing post-live issues.
🏆 Multi-entity group D365 rollout — on time, within scope
Deputy IT Director
BATIC Investments CO · Riyadh, KSA
Apr 2013 – Nov 2022
  • Managed full-cycle ERP implementations of Microsoft Dynamics 365/AX across 5+ business entities in transportation, real estate, security, and healthcare.
  • Developed and delivered a Transportation Management System (TMS) streamlining fleet logistics and improving route efficiency.
  • Oversaw group-level IT infrastructure spanning servers, networks, firewalls, storage, and backup — supporting 500+ users across multiple locations.
  • Built and led a multi-disciplinary IT team of 10+ professionals including system administrators, developers, helpdesk, and ERP consultants.
  • Implemented Veeam and Acronis enterprise backup solutions with disaster recovery testing, ensuring 99.9% data availability.
  • Trained 200+ employees across multiple business units in ERP usage, IT security practices, and systems operations.
🏆 9-year tenure — largest multi-subsidiary D365 deployment in the group
ERP Application Manager → Application Support / Web Developer
Saudi Land & Transport Co. (Mubarrad) · Riyadh, KSA
2010 – Apr 2013
  • Configured and supported D365/AX modules: General Ledger, AP, AR, Fixed Assets, SCM, HRMS, Transportation, and Maintenance.
  • Designed and customized SSRS reports to meet finance and operations reporting requirements.
  • Developed web-based business applications in PHP, HTML, CSS, and JavaScript to support operational needs.
  • Collaborated with third-party application providers to integrate external systems with the core ERP.
What I Deliver

Services & Consulting Areas

Whether you need an IT leader, ERP consultant, or digital transformation strategist — I bring the full package.

01

Microsoft Dynamics 365 Implementation

End-to-end D365 F&O and CRM delivery — fit-gap analysis, configuration, data migration, UAT, go-live, and post-live support for all modules.

02

Digital Transformation Leadership

Leading full enterprise transformations from legacy systems to cloud-enabled, automated, data-driven operations with measurable business ROI.

03

Azure Cloud Migration

Designing and executing enterprise Azure migrations including infrastructure, security, governance, and hybrid cloud architectures.

04

IT Strategy & Roadmap

Building multi-year technology roadmaps aligned with business growth, compliance requirements, and budget optimization goals.

05

ERP Program Management

PMP-certified leadership for complex, multi-entity ERP programs — governance, stakeholder management, risk mitigation, and delivery excellence.

06

Business Intelligence & Power Platform

Designing Power BI dashboards, Power Apps, and automated workflows that give executives real-time operational visibility.

07

IT Infrastructure Management

Building and managing enterprise infrastructure — servers, networks, firewalls, backup/DR, and security governance for high-availability environments.

08

Fractional CIO / IT Advisory

Executive-level technology guidance for organizations needing strategic IT leadership without a full-time commitment — ideal for mid-size businesses and startups.

Industries

Cross-Sector Enterprise Experience

Delivered technology transformations across a diverse range of industries in Saudi Arabia and the GCC.

🚛

Logistics & Transportation

🏥

Healthcare

🎓

Education & Training

🏢

Real Estate

👥

HR & Manpower Services

🔒

Security & Cash Management

📦

Export & Import / Trading

🏭

Manufacturing & Distribution

Qualifications

Certifications & Education

🏅

PMP

Project Management Professional — PMI

✓ Certified
🪟

MB-300

Microsoft Dynamics 365: Core Finance & Operations

✓ Certified
🪟

MB-500

Microsoft Dynamics 365: F&O Apps Developer

✓ Certified
🔄

Agile Scrum Master

Certified Agile Scrum Master

✓ Certified
⚙️

DevOps & Business Analyst

Certified DevOps & Business Analyst

✓ Certified
🖥️

Server & Network Admin

Certified Server & Network Administrator

✓ Certified
☁️

AZ-104

Microsoft Azure Administrator

⏳ Planned Q3 2026
🏗️

MB-700

D365 F&O Solution Architect

⏳ Planned Q4 2026
Technical Skills

Technology Stack & Capabilities

ERP Platforms

Dynamics 365 F&O D365 CRM Dynamics AX 2012 MenaItech HRMS Ramco TMS

Cloud & Infrastructure

Microsoft Azure Azure AD / Entra ID Windows Server 2016/2019 Active Directory

Business Intelligence

Power BI Power Apps Power Automate SSRS KPI Dashboards

Programming & Dev

X++ PHP C# HTML/CSS/JS Laravel Visual Studio

Security & Network

Sophos Firewall Barracuda Cisco IP Telephony Network Design

Project Management

Asana Monday.com Jira MS Project Freshdesk
For Recruiters & Hiring Managers

Available for New Opportunities

Umair Zafar — IT Manager | ERP Project Manager | PMP | Microsoft Dynamics 365 Expert

I am actively exploring new leadership opportunities in Saudi Arabia, UAE, Qatar, and remote international markets. My target roles include IT Manager, ERP Manager, Head of IT, Applications Manager, Digital Transformation Manager, and IT Director positions within enterprise environments.

Target Industries: Manufacturing · Logistics · Distribution · Retail · Trading · HR Services · Financial Services · Real Estate · Education · Healthcare

Availability: Available immediately · Open to relocation across GCC · Open to remote roles

IT Manager ERP Manager Head of IT Digital Transformation Manager Applications Manager IT Director
Get In Touch

Let's Connect

Whether you have an opportunity, a transformation challenge, or want to explore a consulting engagement — I would love to hear from you.

📧
📱
Phone / WhatsApp
+966 562 592 749
📍
Location
Al Khobar, Saudi Arabia
🌍
Open To
KSA · UAE · Qatar · Bahrain · Oman · Kuwait · Remote